1. Who We Are
Red Panda Locksmith ("we," "us," or "our") is a licensed locksmith company operating in the Greater Seattle area, Washington State. We are licensed under WA-LIC-L07341 and can be reached at (206) 593-9417 or via our website at redpandalocksmith.com.
This Privacy Policy explains how we collect, use, share, and protect your personal information when you contact us or request locksmith services.
2. Information We Collect
When you contact us or request a service, we may collect:
- Name — to identify you and address you during service.
- Phone number — to confirm your appointment and dispatch a technician.
- Service address — the location where locksmith service is needed.
- Vehicle or property information — make, model, year (for car key services); door/lock type (for residential/commercial).
- Service details — description of the problem (e.g., locked out, broken key, rekey request).
- Payment information — method of payment (we do not store card numbers; payments are processed in person).
- Website usage data — IP address, browser type, pages visited, collected automatically via Google Analytics and Google Tag Manager.
3. Why We Collect This Information
We collect your personal information solely for the following purposes:
- To provide locksmith services — your name, phone, and address are required to dispatch a licensed technician to your location.
- To confirm and coordinate your appointment — we call or text to confirm arrival times and service details.
- To complete the service safely and legally — we verify identity and authorization before performing any work.
- To process payment — cash, card, or digital payment at the time of service.
- To improve our services — we may use aggregated, anonymized data to understand demand by area and service type.
- To measure advertising performance — via Google Ads and Google Tag Manager to understand which ads bring service requests.
4. How We Share Your Information
We share your information only as necessary to complete your service request.
Specifically, we share with:
- Our licensed technicians — when you book a service, your name, phone number, service address, and description of the problem are shared with the assigned technician so they can locate you, contact you if needed, and perform the requested locksmith service. This is the core purpose of data collection and is required to deliver the service you requested.
- Google (Analytics, Ads, Maps) — aggregated usage data for website analytics and advertising measurement. Google's privacy policy applies: policies.google.com/privacy
We do not sell, rent, or trade your personal information to any third parties for marketing purposes.
We do not share your information with any parties unrelated to the delivery of locksmith services.
5. Legal Basis for Processing
We process your personal information on the following grounds:
- Contract performance — processing is necessary to fulfill the locksmith service you requested.
- Legitimate interest — to operate our business, improve service quality, and measure advertising effectiveness.
- Legal obligation — we may be required to retain certain records under Washington State law.
6. Data Retention
We retain your personal information for as long as necessary to:
- Complete and document the service provided.
- Handle any follow-up requests or warranty claims.
- Comply with Washington State business and tax record requirements (typically 3–5 years).
Website analytics data is retained per Google's standard retention settings (up to 14 months by default).
7. Data Security
We take reasonable steps to protect your information:
- Our website uses HTTPS encryption for all data transmission.
- Service requests sent via our website are transmitted to our technicians through secure channels (encrypted messaging).
- We do not store credit card numbers or full payment details.
- Access to customer information is limited to technicians assigned to your service.
8. Cookies
Our website uses cookies for:
- Google Analytics — to understand how visitors use our site.
- Google Ads — to measure which ads lead to service requests.
- Google Tag Manager — to manage tracking scripts.
You can disable cookies in your browser settings. This will not affect your ability to request our services by phone.
9. Your Rights
You have the right to:
- Access — request a copy of the personal data we hold about you.
- Correction — request that we correct inaccurate information.
- Deletion — request that we delete your data, subject to legal retention requirements.
- Opt-out — opt out of any future marketing communications.
To exercise any of these rights, contact us at (206) 593-9417. We will respond within 30 days.
10. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from minors.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The date at the top of this page will reflect the most recent revision. Continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your data:
Red Panda Locksmith
Seattle, WA · Greater Seattle Area
Phone: (206) 593-9417
License: WA-LIC-L07341 (valid through 1/28/2027)
Website: redpandalocksmith.com